Frequently Asked Questions
Everything you need to know about shopping with 7th City.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the domestic region. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact to be eligible for a full refund.
Which payment methods do you accept?
7th City accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that shipping rates and potential import duties vary by location and are calculated at checkout.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data and never share your personal information with third parties without your explicit consent.